99ybet Privacy Policy —
Your Information Is Our Responsibility

99ybet ("we", "our", or "platform") is an online gaming service operating for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect from you when you visit https://99ybet.cam, register, play games, or use any of our services — and how we use and protect that information.

This policy applies to all persons visiting our site — whether registered members or guest users. By using 99ybet's services, you agree to all the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

We believe that user privacy is a fundamental right. That is why we always maintain transparency, collect only the information that is necessary, and store it with the highest level of security.

We collect two types of information — information you voluntarily provide and information collected automatically.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Financial information — bKash, Nagad, Rocket, or Upay account numbers (for transactions)
• Login credentials (username and encrypted password)
• Messages sent via live chat and email

2.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Browsing activity on the site (pages visited, click data, time spent)
• Login time and location (approximate, not GPS)
• Game play history and transaction logs
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification and fraud prevention, we may in some cases collect limited information about you from our approved third-party verification agencies. This process is always conducted in compliance with applicable law.

We use the information we collect for the following lawful purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing transactions related to deposits, withdrawals, and bonuses
• Keeping your game play history and balance accurate
• Providing 24/7 customer support and live chat assistance

3.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorized access
• Age verification — preventing anyone under 21 from opening an account
• Complying with responsible gaming regulations
• Enforcing our Terms and Conditions

3.3 Improvement and Personalization

• Improving the platform experience and fixing bugs
• Displaying games and offers based on your preferences
• Analyzing user behavior to improve the quality of our services

3.4 Communication

• Sending important account-related notifications
• Updates on promotional offers and bonuses (you can opt out at any time)
• Notifications of policy changes

99ybet never sells your personal information or rents it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We share certain information with trusted service providers contracted with us — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, technology companies, and game software providers. These partners may only use the information for the specific purposes defined under the contract, and they are required to comply with our privacy standards.

4.2 Legal Obligations

If a legal authority or regulatory body requests information through a formal legal process, we are required to respond in compliance with applicable law. In such cases, we will always provide only the minimum information necessary.

4.3 Business Changes

In the event of a company merger, acquisition, or asset sale, user information may be transferred. If any such change occurs, we will notify you in advance via email or through the site.

4.4 With Your Consent

Outside of the situations above, we will not share your information with any third party without your explicit consent.

99ybet uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required for the site to function properly — maintaining login sessions, remembering language preferences.
• Analytical Cookies: For monitoring and improving site usage — which pages are visited most, how long users spend on the site.
• Functionality Cookies: For remembering your preferred settings.

5.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of the site to not work properly.

We take industry-standard technical and organizational measures to protect your information.

6.1 Security Measures

• SSL/TLS encryption used for all data transfers
• Passwords stored encrypted using strong hashing algorithms
• Regular security audits and risk assessments
• Restricted staff access — only authorized personnel can view sensitive information
• Suspicious activity detection systems

6.2 Retention Period

We retain your information for as long as your account is active and for a reasonable period related to our services. After an account is closed, we may retain certain information (such as financial transaction records) for as long as required to meet legal obligations. After that, information is securely deleted or anonymized.

6.3 Security Breaches

If a data security breach occurs that puts your rights at risk, we will notify you and the relevant authorities as quickly as possible.

You have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you. Send us a request by email and we will provide a copy of your data.
• Right to Rectification: If any information on your account is incorrect, you can contact us to have it corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted. However, if legal obligations exist, it may not be possible to delete some information.
• Right to Object to Processing: You have the right to opt out of marketing communications.
• Data Portability: In some cases, you may request your information in a structured, machine-readable format.

To exercise any of the rights above, email [email protected]. We will respond within a reasonable time.

99ybet includes services from various game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, PG Soft, JILI, and others. These providers may have their own privacy policies.

When processing payments, you may be briefly redirected to the bKash, Nagad, Rocket, or Upay platform. These third-party services operate under their own privacy policies — 99ybet is not responsible for their data practices. We recommend reading their policies before using their services.

99ybet is a platform strictly operated for persons aged 21 and above. We never knowingly collect information from anyone under the age of 21.

We verify age during the registration process and may request additional documentation for verification if we suspect a user is a minor. If we discover that a minor has registered on our site, we will immediately close that account and delete the information collected.

If you believe a minor is using our site, please let us know. To learn more about responsible gaming, visit our Responsible Gaming page.

We may update this Privacy Policy from time to time — due to legal changes, new services, or improvements to our data processing practices. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, we will send a notification to your registered email.
• If you continue to use the site after the changes, you will be considered to have agreed to the new policy.

We recommend that you review this page regularly. If you object to any change, please contact us or you may close your account.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

We believe that all complaints can be resolved through direct discussion. Our privacy team is committed to handling your requests as quickly and effectively as possible.

This Privacy Policy is part of 99ybet's Terms and Conditions and Responsible Gaming policy. Applicable to all users of our services together.